Payment Policy

Last updated: October 22, 2026

This policy explains how payment works when you shop at northgem.

Accepted Payment Methods

Only the payment methods shown at checkout can be used for a purchase.

Currency

All prices and charges on northgem.store are in US dollars (USD).

Taxes and Shipping

Your checkout total includes the item price, the shipping cost and any applicable sales tax. You see the full total before you pay.

Payment Authorization

By placing an order, you authorize northgem and our payment processor to charge your payment method for the total shown at checkout. Payments may go through authorization and fraud checks, and an order is accepted only after the payment is approved.

Payment Security

Payments are handled by a third-party payment processor over an encrypted connection. We do not store your full card number on our website.

If a Payment Fails

If your payment is declined, the order cannot be processed until it is resolved. Common causes are incorrect billing details, insufficient funds or a hold by your card issuer.

Order Verification

Some orders may be reviewed before they ship to help prevent fraud. We may ask you to confirm payment or address details. Orders that cannot be verified may be delayed, or cancelled and refunded in full.

Refunds

Approved refunds go back to the original payment method. See our Refund Policy for timing.

Questions

Email support@northgem.store or call +1 (801) 444-3161. Support hours: Monday to Saturday, 10:00 AM to 8:00 PM Mountain Time (GMT-7; GMT-6 during daylight saving time).