Welcome to North Gem. Throughout this document, the words “we,” “us,” and “our” refer to North Gem. We operate this website and store, along with all related content, features, tools, products, and services made available to you as our customer (collectively, the “Services”). Our store is built on WordPress using WooCommerce, which provides the technical infrastructure that allows us to deliver these Services to you.

These Terms of Service, together with any policies referenced within them, set out the rules, rights, and responsibilities that apply when you browse, interact with, or make a purchase through our Services.

Please take a moment to read through this document carefully, as it contains important information about your legal rights, including sections that limit our liability and disclaim certain warranties.

By accessing, browsing, or otherwise using our Services, you confirm that you accept and agree to be bound by these Terms of Service as well as our Privacy Policy. If you do not agree with any part of these Terms or our Privacy Policy, please discontinue use of our Services immediately.

We are currently operating only within Canada, and all of our policies apply to Canada at this time. In the future, if we begin operating internationally, our policies will be updated accordingly.

Eligibility and Account Access

By agreeing to these Terms, you confirm that you have reached the age of majority in the province or territory in which you reside, and that you have provided any necessary consent for minors under your care to use the Services on devices that you own or control.

To browse our store or complete a purchase, you may be required to share certain personal details, such as your name, email address, billing information, payment method, and shipping address. You confirm that any information you provide to us is accurate, current, and complete, and that you are legally entitled to share it.

You are responsible for keeping your account credentials secure and for any activity that takes place under your account.

Our Products and Listings

North Gem specializes in fashion rings and bracelets. Our jewelry is crafted for style and everyday wear, and unless a listing specifically states otherwise, our pieces are not made of solid precious metal or set with genuine gemstones.

We work hard to present each piece as accurately as possible, but slight variations may occur. Screen resolution, device calibration, and lighting can all affect how colour, plating, and finish appear compared to the physical product. Ring sizing is provided as a general guide, and we recommend checking our size chart before ordering.

We cannot guarantee that every product you receive will look or fit exactly as shown or described on our website.

Product details, specifications, and descriptions are subject to change at any time without prior notice. We also reserve the right to discontinue a product altogether or to restrict the quantity available for purchase to any customer, at our sole discretion.

Placing an Order

Submitting an order through our store is treated as an offer to purchase, not a guaranteed sale. North Gem reserves the right to accept, decline, or cancel any order at its own discretion, for any reason. An order is only considered confirmed once we have successfully received and processed your payment and issued an order confirmation.

We encourage you to double check your cart, shipping details, and payment information before finalizing checkout. Cancellation requests can generally only be honored if your order has not yet entered the fulfillment stage. For more information on timelines, please see our Shipping Policy.

If we are unable to accept, must modify, or need to cancel your order for any reason, we will attempt to reach you using the contact details provided at checkout.

All returns and refund requests are handled according to our Return Policy and Refund Policy.

Pricing and Payment

Product prices, discount codes, and promotional offers displayed on our site may change at any time without advance notice. The price that applies to your order is the one shown at the moment your order is placed, and this will be reflected in your confirmation email. Unless clearly stated otherwise, listed prices are inclusive of applicable Canadian sales tax where required, but exclude shipping fees.

When making a purchase, you agree to supply accurate, complete, and up to date payment and billing information. By submitting payment, you confirm that your payment details are accurate and belong to you or that you are authorized to use them, and that you agree to pay the full amount due, including shipping charges and any applicable taxes.

Shipping and Delivery

Any delivery windows shown on our website are estimates provided purely for planning purposes and are not a guarantee of arrival on a specific date. Real world transit times can shift due to carrier scheduling, severe weather, high shipping volumes, public holidays, or other events beyond our control. Full shipping details are available in our Shipping Policy.

Intellectual Property Rights

Everything that makes up our Services, including our trademarks, branding, written content, layout, product photography, and how it is all arranged and presented, belongs to North Gem, our affiliates, or our licensors, and is protected under applicable copyright, trademark, and intellectual property laws.

These Terms grant you a limited right to use our Services strictly for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or otherwise exploit any part of our content without our prior written permission. Our brand name, logo, and product names are trademarks belonging to North Gem and may not be used without our consent.

Third-Party Tools and Links

At times, we may give you access to tools or features developed by third parties, or our Services may link to third-party websites we do not own or control. We do not build, control, or actively monitor these tools or sites, and we accept no liability for any harm arising from your interaction with them. Any use is entirely at your own risk.

Our Use of WordPress and WooCommerce

North Gem’s store is built on WordPress with WooCommerce, which helps power the technical side of our Services, including our product catalog, checkout, and order management. Regardless of the software or tools we use to run our store, any purchase you make is always a transaction between you and North Gem directly, and we remain fully responsible for our Services and your experience with our store.

Privacy

Any personal information collected through our Services is handled in line with our Privacy Policy. By continuing to use our Services, you confirm that you have reviewed and understood how your information is collected and used.

Feedback and Submissions

If you send us feedback, suggestions, product reviews, or any other content, you automatically grant North Gem a broad, royalty free license to use, adapt, publish, and share that content in any format, for any purpose, without any obligation to compensate you. You confirm that you own the rights to anything you submit and that it does not infringe on anyone else’s rights.

Mistakes and Corrections

Occasionally, our website may contain typographical errors, outdated information, or inaccuracies related to product listings, pricing, availability, or shipping estimates. We reserve the right to correct these errors at any time, including after an order has already been placed, and to adjust, cancel, or update affected orders as needed.

Acceptable Use

You agree to use our Services only for lawful purposes. You may not use our Services to break any applicable law, infringe on our intellectual property or that of others, harass or harm any person, spread false information, distribute spam, impersonate another individual, or otherwise disrupt our Services.

You also agree not to upload viruses or malicious code, scrape or extract content for unauthorized use, harvest data belonging to other users, attempt phishing or similar deceptive schemes, or deploy bots or automated scripts against our Services without authorization. Violating these terms may result in suspension or termination of your account without prior notice.

Automated Agents

Any automated software or service capable of taking autonomous or semi-autonomous actions on your behalf must clearly identify itself as such in every request made to our Services and must not disguise itself as a human user. We reserve the right to restrict or block automated access to our Services at any time.

Ending This Agreement

We reserve the right to suspend or terminate your access to our Services at any time and for any reason, at our sole discretion, without prior notice. Certain sections of these Terms, including those covering Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law, remain in effect even after termination.

Disclaimer of Warranties

Content available through our Services is intended for general informational purposes only. Except where otherwise stated, our Services and all products sold through them are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. Nothing in this section affects your statutory rights as a consumer under applicable Canadian federal and provincial consumer protection laws, which cannot be excluded or limited.

Limitation of Liability

To the maximum extent permitted by law, North Gem, its owners, employees, and service providers shall not be liable for any indirect, special, punitive, or consequential damages arising from your use of our Services or any product purchased through them. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under Canadian law.

Indemnification

You agree to defend, indemnify, and hold harmless North Gem and our affiliates, officers, and employees from any claims, damages, or expenses, including reasonable legal fees, arising out of your breach of these Terms or your use of our Services.

Severability, Waiver, and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent allowed, and the rest of these Terms will remain in full effect. Our failure to enforce any provision at any given time does not mean we waive our right to enforce it later. These Terms represent the complete agreement between you and North Gem regarding your use of our Services.

Governing Law

These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of our Services will be resolved in the courts of Alberta, and you agree to submit to the jurisdiction of those courts. Nothing in this clause removes any mandatory consumer protections you are entitled to under the law of your province or territory of residence.

Updates to These Terms

We may revise, update, or replace these Terms of Service at any time, at our sole discretion, by publishing the updated version on our website. Continuing to use our Services after updated Terms are posted means you accept those changes.

Contact Us

If you have questions about these Terms of Service, we’re happy to help.

Business Name: North Gem
Email: support@northgem.store
Phone: +1 403-784-4048
Business Address: 2510 Centre N St Calgary, AB, T2E 2V2, Canada
Customer Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM
Time Zone: GMT-06:00
Live Chat: Available 24/7

You can also reach us anytime through our Contact Us page.