Welcome to North Gem. This Shipping Policy explains how your order moves from checkout to your doorstep, covering processing times, delivery estimates, tracking, shipping costs, and what to do if anything goes off track along the way. We’d encourage you to give it a read before placing an order so you know what to expect.

All prices, shipping charges, and order totals mentioned in this policy are listed in Canadian Dollars (CAD, $).

We are currently operating only within Canada, and all of our policies apply to Canada at this time. In the future, if we begin operating internationally, our policies will be updated accordingly.

Where We Ship

North Gem currently ships to addresses within Canada only.

Shipping Rates

We keep our shipping simple with a single flat rate.

• All orders: a flat rate of $22.50 CAD

This flat rate applies regardless of order value and will not change. Your exact shipping cost is shown at checkout before you complete payment, so there are never any surprises at the last step.

Daily Order Cut-Off

Orders placed before 3:00 PM local time on a business day typically begin processing that same day. Orders placed after this cut-off, or on weekends and public holidays, are queued to begin processing the next business day.

Order Processing Time

Orders are typically prepared for shipment within 1 to 3 business days after payment is confirmed. During this window, our team verifies payment, reviews the order for accuracy, carefully packages each piece to protect it in transit, and hands it off to the shipping carrier.

During high volume periods, such as holidays or sale events, processing may occasionally take a little longer than usual.

Transit Time

Once shipped, orders generally arrive within 3 to 5 business days, depending on your location within Canada and the carrier handling the shipment. Weather and regional service disruptions can occasionally affect this window.

Total Delivery Estimate

Most orders arrive within 4 to 8 business days from the date the order is placed, combining both processing and transit time. These estimates are provided as a general guide and are not a guaranteed delivery date.

What Counts as a Business Day

A business day is defined as Monday through Saturday, excluding public holidays observed by North Gem or by the shipping carrier handling your order.

Carriers We Work With

Depending on your delivery address, your order may ship via:

• Canada Post
• UPS
• FedEx
• Purolator

We select the carrier best suited to your destination to help ensure reliable, efficient delivery.

Care During Transit

Every ring and bracelet is placed in a protective pouch or box before shipping to help prevent tangling, scratching, or damage on the way to you. If your item still arrives damaged, please see the Damaged Packages section below.

Order Tracking

Every order ships with tracking. Once your order is on its way, you’ll typically receive a shipping confirmation email with tracking details within 24 to 48 hours. You can also check your shipment’s status anytime through our Track Your Order page.

Changing or Cancelling an Order

If you need to modify or cancel your order, please contact us as soon as possible. Requests made before your order enters fulfillment will be reviewed and accommodated where possible. Once an order has been fulfilled or handed off to the carrier, changes or cancellations can no longer be made.

For details on refunds and returns, please see our Return Policy and Refund Policy.

Shipping Address Accuracy

Please double check your shipping details, including your street address, unit number, city, province, and postal code, before completing checkout. If a package is returned to us due to an incorrect or incomplete address, an additional shipping fee may apply before we can reship your order.

Delivered but Not Received

If tracking shows your package as delivered but you can’t locate it, check around your delivery area, including porches, mailrooms, and with neighbours, and allow up to 24 hours, as some carriers mark items delivered slightly early. If it still hasn’t turned up, contact our support team and we’ll coordinate with the carrier to investigate. Any resolution will follow our Return Policy and Refund Policy.

Shipping Delays

Delivery schedules can occasionally be affected by circumstances outside our control, including severe weather, carrier disruptions, high shipping volumes, or public holidays. If we’re aware of a delay affecting your order, we’ll do our best to keep you updated.

Lost Packages

If your shipment appears to be lost in transit, let us know and we’ll open an investigation with the carrier. Any resolution will be determined once that investigation concludes, in line with our Return Policy and Refund Policy.

Damaged Packages

If your item arrives damaged, please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short description of the issue. Each case is reviewed individually before we determine the best resolution.

Multiple Item Shipments

If your order includes more than one item, they may occasionally ship separately depending on availability and warehouse location. You’ll receive individual tracking information for each shipment.

Holiday and Peak Season Shipping

During major holidays and high demand periods, order volumes across the shipping industry increase, which can affect processing and transit times. We recommend placing time sensitive orders a little earlier than usual during these periods.

Contact Information

If you have any questions about shipping or delivery, we’re happy to help.

Business Name: North Gem
Email: support@northgem.store
Phone: +1 403-784-4048
Business Address: 2510 Centre N St, Calgary, AB, T2E 2V2, Canada
Customer Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM
Time Zone: GMT-06:00
Live Chat: Available 24/7

For further assistance, please visit our Contact Us page.