Welcome to the North Gem FAQ page. Below you’ll find quick answers to the questions we hear most often about our rings, bracelets, ordering, shipping, returns, refunds, and payments.

We are currently operating only within Canada, and all of our policies apply to Canada at this time.

Before You Order

Q: What does North Gem sell?
A: Fashion rings and bracelets designed for everyday wear.

Q: How do I know what ring size to order?
A: Check the size chart on each product page. Reach out to our support team if you’re unsure.

Q: Is your jewelry made of real gold or silver?
A: Our pieces are fashion jewelry and not solid precious metal or genuine gemstones.

Q: Will the item look exactly like the photos?
A: We photograph everything as accurately as possible, though screen settings can cause small colour variations.

Orders & Shipping

Q: Where do you ship?
A: Within Canada only.

Q: What’s the shipping cost?
A: A flat rate of $22.50 CAD on every order.

Q: How long until my order arrives?
A: Processing takes 1 to 3 business days, and transit takes another 3 to 5 business days. Most orders arrive within 4 to 8 business days total.

Q: Can I cancel or change my order?
A: Yes, as long as it hasn’t entered fulfillment yet. Contact us right away if you need to.

Q: How do I track my order?
A: You’ll receive a tracking link by email once your order ships, and you can also check status on our Track Your Order page.

Returns & Refunds

Q: Can I return an item if I change my mind?
A: Yes, within 30 calendar days of delivery, as long as it’s unworn and meets the conditions in our Return Policy.

Q: Are sale items returnable?
A: No. Items bought on sale or clearance are final sale unless they arrive damaged, defective, or incorrect.

Q: Who pays for return shipping?
A: We cover it if the item arrived damaged, defective, or wrong. Otherwise, return shipping is your responsibility.

Q: How long do refunds take?
A: Approved refunds are processed within 10 business days of us receiving and inspecting the return. See our Refund Policy for full details.

Q: Do you offer exchanges?
A: Not directly. Return the item and place a new order for the size or style you’d prefer.

Payments

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.

Q: Is checkout secure?
A: Yes, all payments are processed through trusted third-party processors. See our Payment Policy for more.

Q: Do I need an account to order?
A: No, guest checkout is available.

Contact Information

Business Name: North Gem
Email: support@northgem.store
Phone: +1 403-784-4048
Business Address: 2510 Centre N St Calgary, AB, T2E 2V2 Canada
Customer Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM
Time Zone: GMT-06:00
Live Chat: Available 24/7

Still have a question? Visit our Contact Us page.