Contact
Got a question before you order, or need a hand with something after your purchase? North Gem’s support team is here for it, whether it’s about sizing, an order that’s on its way, a return, a payment, or anything else.
We currently operate only within Canada, so all of our policies apply to Canada at this time. This page will be updated if that changes in the future.
Contact Details
Business Name: North Gem
Email: support@northgem.store
Phone: +1 403-784-4048
Live Chat: Available 24/7
Business Address: 2510 Centre N St, Calgary, AB, T2E 2V2, Canada
Support Team Hours: Monday to Saturday, 9:00 AM to 5:00 PM
Time Zone: GMT-06:00
What We Can Help With
- Order status and shipping updates
- Return and refund requests
- Payment and checkout questions
- Sizing or product questions on a specific ring or bracelet
- Account related assistance
- General questions about North Gem
For quick answers, our FAQs page covers most of the common ones, and our Track Your Order page will show you exactly where an order stands. Our Shipping Policy and Return Policy are also worth a look if your question relates to either.
How Fast We Reply
Email and contact form messages are typically answered within 24 to 48 hours on business days. Messages sent on a Sunday, a public holiday, or outside our support hours are picked up on the next business day. Live chat is available around the clock if you’d rather get a quicker response.
Make It Easier for Us to Help
If you’re writing in about an existing order, it speeds things up if you have these on hand:
- Your order number
- The email address you used at checkout
- A brief note on what you need help with
Prefer to Type It Out?
Our website’s contact form is available anytime. Just fill in the fields with as much detail as you can, and our team will take it from there.
Follow Along
North Gem is on Twitter, Pinterest Facebook, and where we post new arrivals and store updates.
We’re glad you’re here, and we’re happy to help however we can.
